Office Policies

Our Mission

hbraces5As a team, we are committed to providing a professional experience with the highest quality of care. We strive for excellence in all areas of the service we provide, treating our patients and their families with respect and concern for every individual need. We strive to build lasting relationships as well as provide each person with an outstanding experience in an innovative, fun and relaxed environment.

Office Hours

We are open to serve you, answer questions or schedule an appointment during the following hours:

Monday - Thursday: 7:00 a.m. – 5:30 p.m. (closed for lunch: 11:45 a.m. - 1:15 p.m.)

Please know that vacation, holidays and continuing education courses may alter our schedule.


Parking is available in the main parking lot in front of the building.


The restroom is located down the hallway at the back of the building.


There is a telephone in our office available for your use in the waiting room.

Checking in for a Routine Visit

Please check in so we know that you have arrived for your appointment. The check-in computer is located across from the receptionist's desk. After you have checked in, please feel free to brush your teeth if needed and have a seat on our "on deck" bench.


How do I fit orthodontics into my busy schedule?
Most people seeking orthodontic treatment have other important obligations during the day, usually involved with work or school. When active orthodontic treatment begins, each patient is seen usually between a 4-6 week interval, and some of these appointments will conflict with work or school schedules. We have devoted considerable time and effort into designing our scheduling system. Here is what we want to do: First, we want to see you on time for your appointment. Second, we want to have adequate time during each appointment to do the necessary procedures. Third, we wish to answer any questions you may have regarding your treatment. In addition, we will work with you to schedule around your school or work hours as much as possible. As you can imagine, a well-organized schedule requires considerable structure tempered with flexibility.

Our Approach
Longer appointments, which are few in number, are scheduled during school hours. As often as possible, we try to schedule shorter appointments before and after school. In this way, an entire afternoon is not committed to one or two patients, but rather, is scheduled to accommodate as many families as possible for after-school appointments.

Some appointments are blissfully short. During your treatment, there are times when the adjustments are completed quickly even though they may be quite technical. We have tried to design treatment methods that limit your inconvenience.

Because the schedule is carefully crafted, your late arrival can pose a problem. In fairness to the other scheduled patients, we may not be able to "squeeze" you into the schedule and therefore find it necessary to reschedule your appointment.

Rescheduling Appointments
We realize that once in a while unforeseen circumstances arise which necessitate a change in appointments or cause you to overlook an appointment. We will do our best to reschedule your appointment as soon as possible; however, in order to avoid a delay in treatment, it may become necessary to reschedule an after-school appointment to one during school hours. Missed appointments, or numerous appointment changes, will inevitably result in an extension of your treatment time.